Project Luna

 

In-store retail has long been static. Despite technology revolutionising nearly every other aspect of our lives, the physical store experience has barely changed.

 

Despite a resurgence in consumers craving social interactions that come with in-person shopping, the in-store experience remains impersonal – starkly contrasting the personalised journeys that online customers enjoy. This lack of differentiation poses two challenges: diminished brand loyalty and ineffective consumer engagement.

 

We believe it is time for the retail industry to take the next step, where the latest technology will meet, and even exceed, these evolved expectations.

 

Enter Project Luna.

 

Luna, our AI-powered brand agent, comes to life through cutting-edge virtual production and AI technology, crafted by our in-house team.

Brand agents like Luna connect and initiate dialogues with customers in physical and online social spaces, allowing you to deepen customer engagement in meaningful ways. Harnessing the power of AI, they take on the essence of a brand’s personality and voice while keeping pace with customers’ needs and evolving trends.

 

Luna isn’t your average conversational interface. She is poised to set a new benchmark in customer engagement across three key areas:

 

By harnessing insights from your customer’s digital interactions, Luna crafts experiences that deeply resonate. Utilising AI multimodal tech, it discerns patterns, preferences and behaviours to offer personalised recommendations. Moreover, Luna adapts these suggestions in real-time, considering factors like preset business requirements, new products, details such as location, time, weather, etc. – and even the customer’s current mood or intent. This personalised approach can help boost upsell and cross-sell opportunities for your brand.

 

Luna is not confined to physical retail spaces. She will become an integral part of your brand’s identity across various digital touchpoints. The interaction starts in-store and is seamlessly carried online and in social channels. She will continuously learn and adapt to your brand’s personality, values and business goals, ensuring a consistent and authentic customer experience across all channels.

 

With AI at her core, Luna offers round-the-clock audience engagement across multiple channels, ensuring that your brand is accessible to customers whenever and wherever they need assistance. Her presence extends beyond retail spaces to online platforms, providing seamless accessibility while embodying a personality on social media and messaging apps.

 

Best of all, Luna is 100% customisable. From her appearance and name to her tone of voice and script, she can be tailored to enhance your brand’s customer engagement, and more.

 

Like what you see? Contact us for a personalised consultation on how brand agents like Luna can elevate your brand!